Refunds & Payments Policy

Who this policy covers

This policy applies to Pixel Online (PIXEL ONLINE, ABN 34 297 542 192) and to each of the following products and their websites (together, the "Services"):

• wSMTP — wsmtp.com
• AdSwn — adswn.com

It also applies to any product we add to our portfolio in the future. The current list is always published at pixelonline.com.au.

How you are billed

• All payments are processed by Stripe. We never store your full card details on our own systems.
• Charges appear on your card statement under the descriptor PIXELONLINE*, usually followed by the product name (for example, PIXELONLINE* WSMTP).
• Prices are in Australian dollars (AUD) unless the product's pricing page states otherwise. Australian GST is included where applicable.
• Subscriptions renew automatically at the end of each billing period (monthly or annually, as chosen at checkout) until cancelled.

Cancelling a subscription

You can cancel at any time from the billing settings inside the product, or by emailing [email protected] from your account email address. Cancellation takes effect at the end of the current billing period — you keep access until then, and you are not charged again.

Refunds

• First purchase — if a product isn't right for you, email us within 14 days of your first payment for that product and we will refund it in full.
• Renewals — renewal charges are generally non-refundable, but if you were charged for a renewal you didn't intend, contact us within 7 days of the charge and we will review it in good faith.
• Faults — if a Service has a major failure or does not do what we said it would, you are entitled to remedies under the Australian Consumer Law, including a refund where the law provides for one. Nothing in this policy limits those rights.
• Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

Unrecognised charges and disputes

If you see a PIXELONLINE* charge you don't recognise, please email [email protected] with the statement line, the charge date, and the last four digits of your card before raising a dispute with your bank. We can identify which product the charge came from and resolve most billing questions within one business day — and if the charge is genuinely in error, we refund it without you needing a chargeback.

Failed payments

If a renewal payment fails, Stripe retries it over several days and we email you. If payment still can't be collected, the subscription is downgraded or suspended. We don't charge late fees.

Contact

PIXEL ONLINE · ABN 34 297 542 192
[email protected]